Leisure Time RV - Saint John posted on May 27, 2010 19:03
Mr. Dobson, I do not wish to take a lot of your time however I wanted to relay to you a short note in regards to your staff at RV World. I initially purchased a Coachmen trailer from your establishment in 2008 and have had many good RV times in this Unit. Lately I had a small problem with the tires that came on this Unit and initially spoke to Ms. Foster (both) who steered me to the Warranty Clerk( sorry forgot the name). They were very courteous and understood the problem called someone in Indiana on my behalf to see what they could do for me. I got an answer in 48 hrs and resolution in 2 days.
I wish to thank you and your staff for the timely help with this problem. This excellent after sales service is why I bought from your business, please thank them for me job well done!!! I recently had a family friend that was interested in an RV Unit that was advertised in the local paper in Houlton Maine I quickly told him cheaper price is one thing but the service after the sale is paramount. I let him know that since my purchase at RV World I have been treated with nothing but courteous staff, timely parts ordering and any problem was settled quickly. A lesson learned is that although you may buy a Unit at what appears to be a "deal" people might want to look at the excellent service I have received from your staff, Once again thank you and your staff
- Rick Kelly